Return policy
You are entitled to an exchange or refund within 30 days of your purchase. Please note that the product must be returned unused, in original packaging. The Return shipping will be paid for by Robert Zur when the customer returns using the following method:
Request return at email: rachael@robertzur.com
Return shipping label will be sent by email.
Need an exchange? No problem, simply email rachael@robertzur.com and we will be happy to help you!
Shipping
We offer free shipping and returns within the United States. We ship UPS ground.
For International customers, the ship price is $55 per order.
Robert Zur reserves the right to amend any information without prior notice.
Privacy
All personal information you provide us with or that we obtain will be handled by Robert Zur as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you. The information you provide is only available to Robert Zur & Palma Settimi Inc, the warehouse responsible for shipping and will not be shared with other third parties.
Payment
All products remain Robert Zur's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.
All transfers conducted through Robert Zur are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Local Taxes
Please note that local charges (sales tax) may occur, depending on your state. These charges are at the customers own expense.
Addition Information
Robert Zur reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Robert Zur has the right to cancel the order and refund any amount paid in the best way. Robert Zur shall also notify the customer of equivalent replacement products if available.
Squarepace is not responsible for any content, interactions or transfers made on http://shop.robertzur.com.
All inquiries: rachael@robertzur.com